IT TECHNICIAN – I

Broadbent & Associates, Inc. of Reno, Nevada is looking to hire an organized full-time IT Technician – I to provide basic and intermediate onsite and remote IT technical support to our employees. This entry-level position earns between $20/hour to $25/hour, depending on experience. We also offer a comprehensive benefits package, including 100% medical insurance monthly premium coverage, dental, vision, a health savings account (HSA), a generous 401(k) retirement plan with safe harbor contribution and company match, vacation, sick leave, life insurance, bonus opportunity, solid opportunities for advancement, and a friendly and fun work environment in all our offices. If this sounds like the right opportunity for you, consider applying today!

ABOUT BROADBENT & ASSOCIATES, INC.

Founded in 1987, we are an environmental remediation, water resource, and civil engineering firm. We provide professional services throughout the United States to energy companies, mining operations, agricultural industry, municipalities, private industries, governmental agencies, public and private utilities, and developers. Our mission is to build long-term client relationships by providing sound scientific solutions to comprehensive resource management challenges. We’re very client-focused with a commitment to providing services in a time-efficient and cost-effective manner.

We take care of our customers AND employees like family. Our ability to hire and retain long-term skilled key personnel has significantly contributed to our success. That’s why we offer opportunities for personal growth, and a great work environment with a strong sense of camaraderie.

A DAY IN THE LIFE OF AN IT TECHNICIAN- I

This entry level technical support role is expected to be able to resolve the following technical issues:

• Basic networking troubleshooting related to laptop and desktop connectivity.
• Workstation operating system issues (Windows 10 and Windows 11).
• Office and home printer issues.
• Common business application issues (Office, Teams, OneDrive, Acrobat, etc.).
• Basic iPhone and Android issues.

Additional duties include:

• Basic network cabling repairs and installation.
• Basic Active Directory and Microsoft 365 tasks.
• Perform basic repairs on laptops and desktops.
• Perform software installs and updates in person and remotely.
• Some regional travel may be required (less than 5%).
• Maintain asset inventory.
• Ensure that the network room is kept clean and in order.

Your personal skills are essential as you interact regularly with employees and clients. Though you will spend most of your time resolving technical issues, you will also complete various administrative tasks. Although this is a technical support position, the hiring process will focus heavily on your ability to use logic to solve problems. We are not looking for someone who can memorize test questions and pass certification tests. We are looking for someone who can identify the root cause of a problem as quickly as possible and resolve it.

REQUIRED/ESSENTIAL QUALIFICATIONS:

• A+/Network+ certifications (or comparable work experience)
• Ability to travel (less than 5%) within the western US if needed.

DESIRED QUALITIES:

• Exceptional troubleshooting skills
• Possess strong work ethic.
• Strong commitment to customer service
• Possess ability to effectively manage time and complete tasks quickly and efficiently.
• Strong communication skills
• Technical writing competency
• Ability to work individually and as a team member.
• Ability to follow directions and learn new things.

The job interview will consist of three phases –

1. Multiple, short online assessments of personality traits, analytical thinking, logic, communication, and basic computer skills
2. Phone screening
3. In-person interview in our Reno office. During the in-person interview, you may be asked to troubleshoot very basic technical issues and identify various networking components.

WORK SCHEDULE AND LOCATION

This full-time position typically works Monday – Friday from 8am to 5pm with occasional work performed outside of normal hours.

READY TO JOIN OUR TEAM?

If you feel that you would be right for this technical support job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Broadbent is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.